24 / 7 REFUSE COLLECTIONS, COMMERCIAL, DOMESTIC, WASTE RECYCLING 24 HOURS A DAY Call us FREE on: 0800 612 5983 or 0800 612 5984.
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Everyday generated waste is household waste – Example: kitchen and bathroom waste is everyday generated waste.
Range from 7pm-7am (7 days a week)
Please call our office at least 24 hours in advance for pricing and to schedule these items for removal.
We reserve the right to cancel service on any day, in which we consider unsafe due to inclement weather. Weather permitting, your refuse will be picked up on your next scheduled service day. No adjustments will be made to your bill.
| Notting Hill Carnival Day | Normal Service | |
| Memorial Day | Normal Service | |
| Christmas Day | No Service | |
| Boxing Day | No Service | |
| Bank Holidays | Reduced Service | |
| New Year’s Day | Reduced Service |
On days where the office is closed and operation is running, please make sure to put your items out the night before to ensure pickup.
Acids, Fire Extinguishers, antifreeze, asbestos, car parts, cinder blocks, concrete, TV’s, computer monitors, car batteries, chemicals, dead animals, motor oil, mulch, paint, pesticides, poisons, propane or helium tanks, tires, tree stumps, dirt, rocks and stones.
Yes, we do take moving boxes. For recycling purpose, they must be flattened and cut down to 3 ft by 3 ft. We will take approximately 75 per recycling collection pickup.
It is imperative that proper steps are taken when disposing of syringes/needles. To ensure the safety of our crews, we would like to inform you of how you can dispose of these items.
We ask you do not write in permanent marker on our equipment. We suggest you use stickers (example, mailbox stickers) to identify your bin/bin.
We ask that you call our office and speak with one of our customer service representatives to schedule a date when our crews will be in your area doing repairs/replacements of equipment.
Make sure you have the serial number located on the waste bin written down. If your bin goes missing, check around with your neighbours to see if they accidentally took your Bin. If you are unable to locate your bin please call the office. You are able to purchase one from us for £100.00 or you may purchase your own waste bin.
Waste bins, unfortunately, do not have serial numbers on them. As mentioned above, check around to see if your neighbours accidentally took the bin. You are able to purchase one bin from us for £10.00 or you may purchase your own.
We ask you call the office in order to cancel your service. If you cancel the service within 21 days, there is no charge. Else you will be liable to pay for two months service.
The recycling bin is strictly for single stream recycling – No waste or yard debris material can be placed in this special recycling bin.
Single stream recycling allows customers to commingle all their recycling items together. No more separation of material is required. Also with all the items that are now acceptable for recycling (see link of what items are acceptable) it allows customers to recycle more material.
By mail - Cheque or money order / In person - cash, checks or money order / by phone - VISA or MasterCard. There is a £1.50 processing fee if you wish to make payment by credit card. / e-invoices sent to your email inbox and paid with your credit or debit card at your convenience. There is a £1.50 processing fee for using this service.
What is considered yard debris collection is grass clipping and leaves to be placed out in clear plastic bags or brown paper bags. Personal containers may be used however need to be clearly marked "yard debris." Tree limbs and brush must be no longer than 5 feet in length and 6 inches thick in diameter. These items must be tied with rope or twine in arm length bundles. Items that are bagged or bundled or not to exceed 7 Kgs